Troubleshooting Employee Clock-In Issues

Employee Can't Clock In

Check Employee Status

1. Go to Dashboard > Employees
2. Verify the employee is Active (not terminated or on leave)
3. Check that they have a valid shift assigned

Verify Device Permissions

• For mobile clock-in: ensure location and camera permissions are enabled
• For biometric devices: verify the fingerprint or face scan is registered
• For web clock-in: check that the browser supports geolocation

Wrong Time Recorded

If the clock-in time appears incorrect:

1. Check the employee's assigned timezone in their profile
2. Verify the device time is synchronized
3. Check for any shift override rules that may apply

Missed Clock-Out

Employees who forget to clock out:

1. Go to Attendance > Log Sessions
2. Find the open session
3. Click Manual Clock-Out and set the correct time
4. Add a note explaining the adjustment

Late Clock-In

Configure grace periods in Attendance > Settings:

• Set a grace period (e.g., 5-15 minutes)
• Define late arrival policies
• Automatic deduction for late arrivals

Manual corrections are tracked in the audit log with the admin's name.