Question 1

Is there a free plan available?

Accepted Answer

Yes! Our Free plan includes the full point-of-sale system, inventory management, basic reports, and a single branch. No credit card required to start. Upgrade anytime as your business grows.

Question 2

What are the pricing tiers and what do they include?

Accepted Answer

We offer Free, Pro, and Enterprise plans. Free includes 1 branch with basic features. Pro adds unlimited branches, advanced reports, employee management, and priority support. Enterprise includes everything plus custom integrations, dedicated support, and SLA guarantees.

Question 3

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel at any time. Your data remains accessible in read-only mode for 30 days after cancellation. You can re-subscribe anytime to regain full access.

Question 4

Does the POS system work offline?

Accepted Answer

Yes, the POS terminal works fully offline. Sales and data are stored locally in your browser's cache and sync automatically when the internet connection is restored. Perfect for areas with unreliable connectivity.

Question 5

What happens to my data if I lose internet connection?

Accepted Answer

Your data is safe. All transactions are stored locally and queued for sync. Once connectivity is restored, data syncs automatically with conflict resolution. No data loss occurs even during prolonged outages.

Question 6

How does the ranking and leaderboard system work?

Accepted Answer

Shops are ranked based on a composite score of service consistency, customer ratings, and growth trajectory — not raw revenue. This gives every shop, regardless of size, a fair chance to rank high and get discovered by customers.

Question 7

Do I have to participate in the leaderboard?

Accepted Answer

No, participation is completely optional. You can opt out at any time in your shop settings. Your shop data remains private and is not shared with the leaderboard.

Question 8

How do I sign up and get started?

Accepted Answer

Visit our signup page, create your account with your email, verify your address, and you're ready to go. The onboarding wizard will guide you through adding products, setting up taxes, and configuring your store.

Question 9

Can I import my existing data from another POS?

Accepted Answer

Yes. We provide import tools to migrate your products, customers, and sales history from most major POS systems. Our support team can assist with the transition via CSV or API-based migration.

Question 10

What payment methods are supported?

Accepted Answer

The POS supports cash, credit/debit cards (Stripe), JazzCash, EasyPaisa, and bank transfers. More payment methods are added regularly based on regional demand.

Question 11

Can I manage multiple branches under one account?

Accepted Answer

Yes, the Pro and Enterprise plans support unlimited branches. You can manage inventory, staff, and reports for all locations from a single dashboard. Transfer stock between branches and view consolidated reports.

Question 12

Can I set up different roles and permissions for my staff?

Accepted Answer

Yes. You can create custom roles with granular permissions — cashier, manager, admin, accountant, and more. Each role has configurable access to sales, inventory, reports, and settings.

Question 13

Is my data secure?

Accepted Answer

Absolutely. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We follow industry best practices for data security, perform regular penetration testing, and never share your data with third parties.

Question 14

How often is my data backed up?

Accepted Answer

Automated backups run daily with point-in-time recovery. Backups are stored in multiple geographic regions for redundancy. Enterprise plans include on-demand backups and custom retention policies.

Question 15

Do you offer barcode and receipt printing support?

Accepted Answer

Yes. We support thermal receipt printers (ESC/POS), barcode label printers, and customer-facing displays. Compatible with major brands like Epson, Star Micronics, and Zebra. Bluetooth and USB connections are supported.

Question 16

What kind of reports are available?

Accepted Answer

Daily sales summaries, product performance, employee sales tracking, inventory valuation, profit & loss, tax summaries, and custom date-range reports. All reports can be exported as PDF or CSV.

Question 17

Is there a mobile app available?

Accepted Answer

The web app is fully responsive and works on all mobile devices. You can process sales, check inventory, and view reports from your phone's browser. A dedicated native mobile app is in development.

Question 18

How do I set up tax rates for my business?

Accepted Answer

Navigate to Settings > Tax in your dashboard. You can add multiple tax rates (GST, VAT, sales tax), create tax groups for composite taxes, and assign different rates to specific products or categories.

Question 19

Can I create a loyalty program for my customers?

Accepted Answer

Yes. You can create points-based, tier-based, or visit-based loyalty programs. Set earning rules, define rewards, and customers can track their points through their portal. Fully integrated with the POS.

Question 20

Do you provide customer support?

Accepted Answer

Yes. Free plan includes email support. Pro and Enterprise plans include priority live chat and phone support during business hours. Enterprise plans include a dedicated account manager and 24/7 support.

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