Returns without the runaround.
Automate reverse logistics, inspect every item with confidence, and turn every refund into a loyalty moment. From RMA to restock in a single click.
Submit an RMA, inspect, refund & analyze — all in one flow
Watch a returns specialist handle every stage from the moment a customer requests a return to the final restock — no tab switching, no spreadsheet.
Scan the receipt, verify the customer, and select the items being returned.
Your returns risk officer, watching every RMA
RetailCore AI reads every return signal in real time — approving RMAs with the right fee, flagging fraud before it ships, and routing items to the optimal disposition lane.
Customer requests 3rd return this month — pattern matched to serial abuse. AI recommends approving with a 15% restocking fee and routing to inspection.
High-risk signal: 2 returns from same IP, different accounts, identical SKU. AI flags for manual review and holds the next 2 orders from this device.
Item graded 'Good' with 92% confidence of resale within 48h. AI routes to sellable returns lane — expected recovery $97.50.
Ask in plain English — RetailCore scores every return for fraud, recommends RMA outcomes, and predicts the best disposition before a human reviews it.
Sixteen capabilities, one returns engine
Purpose-built tools that turn returns from a cost center into a loyalty driver — from reverse logistics to fraud detection.
Reverse Logistics
Orchestrate the full return journey from customer door to dock to disposition — labels, routing, and status all in one place.
RMA Automation
One-click RMA issuance with automated eligibility checks. Customers get instant approval; staff get a printable label.
Inspection & Grading
Multi-point condition check with a 1-5 grade scale. Photo, notes, and disposition recorded in seconds.
Refund & Disposition
Flexible refund routing plus intelligent restock, refurbish, or liquidate decisions based on item condition.
Exchange Handling
Real-time inventory sync powers seamless exchanges. Customer swaps, stock updates, no manual adjustment.
Return Analytics
Track return reasons, defect rates, and seasonal patterns. Data-driven decisions to reduce returns at source.
Fraud Detection
AI scoring catches serial abusers, cross-account patterns, and high-risk returns before they cost you.
Returns Portal
Branded self-service portal for customers to start, track, and manage returns across every channel.
Policy Engine
Flexible return windows, conditions, and exceptions per category. Enforcement consistent across all channels.
Smart Restocking
Auto-restock returned items to sellable, refurbish, or liquidate lanes based on condition — inventory never drifts.
Barcode & QR
Scan receipts, RMA labels, or items anywhere in the store or warehouse. No manual entry.
Multi-Channel
Consistent return policies and RMA status across online, in-store, mobile, and call center.
AI Recommendations
Turn returns into exchanges with smart suggestions based on browse history and inventory.
Multi-Refund
Refund to original payment, store credit, or exchange — automatically tracked and reconciled.
SLA Tracking
Monitor return resolution times with automated SLA alerts and customer status updates.
Workflow Automation
Trigger inspections, restocks, and notifications automatically as each RMA moves through the pipeline.
From RMA request to resolution in six steps
Every step is optimized for speed and accuracy. Watch a return flow from the initial request to the final restock or refund.
Customer requests return
0sOnline, in-store, or via support. System validates eligibility instantly against your policy engine.
Issue RMA & label
autoPrint or email a prepaid return label. Customer ships the item back or drops it in-store.
Receive & log
1 minScan the package or RMA barcode. System matches to the original order and flags any discrepancies.
Inspect & grade
2 minCondition check with photo and grading scale. AI verifies against the fraud model and recommends disposition.
Refund or restock
autoRefund to the original method, issue store credit, or process an exchange — inventory updates in real time.
Close & learn
real-timeReturn recorded, analytics updated. Trends feed back into policy and prevent future losses.