Loyalty Program Configuration

Getting Started

1. Go to Dashboard > Loyalty
2. Click Configure Program
3. Choose your program type

Program Types

Points-Based

• Earn 1 point for every $1 spent
• 100 points = $5 discount
• Points expire after 12 months
• Bonus points for specific products or categories

Tiered Program

• Bronze: 1x points (entry level)
• Silver: 1.5x points ($500+ spend)
• Gold: 2x points ($2,000+ spend)
• Each tier unlocks additional benefits

VIP Program

• Invitation-only for top customers
• Exclusive discounts and early access
• Dedicated support channel

Earning Rules

Set rules for how customers earn points:

• Base earning rate per currency spent
• Category multipliers (e.g., 2x on apparel)
• Birthday bonus points
• Social media check-in bonus

Redemption Rules

Configure how points are redeemed:

• Minimum points threshold for redemption
• Discount value per points tier
• Product exclusions (e.g., gift cards)
• Stacking rules (can they combine with other offers?)

Promotion

• Display loyalty balance on receipts
• Send SMS/email when points are earned
• Promote the program with in-store signage
• Train staff to mention the program at checkout